Abstract:
Objective To assess the validity of the self-designed inpatient satisfaction questionnaire using Structural Equation Model (SEM). Methods The questionnaire survey was conducted in a tertiary hospital in Sichuan in April 2016, with participants selected through a systematical sampling approach. The structural validity of the inpatient satisfaction questionnaire was assessed using SEM. The statistical analyses were performed using Lisrel8.70. Results About 98.5% of returned questionnaires were valid for data analyses, which resulted in a total sample of 2562. A good model fit was achieved: d
f=8.36, root mean square error of appoximation (
RMSEA)=0.054, root mean square residual (
RMR)=0.021, goodness-of-fit index (
GFI)=0.93, adjusted
GFI (
AGFI)=0.91, com-parative fit index (
CFI)=0.98, non-normed fit index (
NNFI)=0.98, parsimony
GFI(
PGFI)=0.74. Factor loadings on exogenous latent variables ranged from 0.59 to 0.94, with 0.52-0.87
AVE. Conclusion The questionnaire has a good construct validity, which can be used for evaluating inpatient satisfaction in tertiary hospitals.